Apple Tells Support Staff Avoid Radiation Fallout - Remain Silent - iPhone 12

Earlier this week, French regulators ordered a ban on iPhone 12 sales after a Specific Absorption Rate (SAR) test - how much radio frequency is absorbed into a body from a device - exceeded European radiation exposure limits. 

  • Apple says will issue software update to iPhone12 in France
  • France says update should allow for resumed iPhone 12 sales
  • Apple says it still disputes French radiation findings
  • Germany says in touch with France for EU solution
  • Italy plans to ask Apple for software update - source

Apple (AAPL.O) pledged on Friday to update software on iPhone 12s in France to settle a row over radiation levels, but concerns in other European countries signalled it may have to take similar action elsewhere.

France this week suspended sales of iPhone 12 handsets after tests which it said found breaches of radiation exposure limits.

Besides the iPhone 12's radiation levels, another controversy is brewing as Bloomberg said Apple instructed employees to stay 'mum' when customers ask about the radiation issue: 

If customers inquire about the French government's claim that the model exceeds standards for electromagnetic radiation, workers should say they don't have anything to share, Apple employees have been told. Staff should also reject customers' requests to return or exchange the phone unless it was purchased in the past two weeks — Apple's normal return policy.

Customers asking if the phone is safe should be told that all Apple products go through rigorous testing to ensure that they're safe, according to the guidance.

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